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Terms of Service

Effective Date: March 10, 2026

Welcome to Togglebytes One Technologies LLP.

These Terms of Service (“Terms”) govern your access to and use of the website https://togglebytes.com and any services, systems, or software provided by Togglebytes One Technologies LLP (collectively referred to as the “Services”).

By accessing our website or interacting with our communication systems, including automated messaging and AI voice agents, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our Services.

1. Company Information

Togglebytes One Technologies LLP
Milandhara Park, Azad Lane
Mumbai, Maharashtra 400058
India

Email: info@togglebytes.com
Phone: +91 7710011877
Website: https://togglebytes.com

2. Description of Services

Togglebytes One Technologies LLP provides technology platforms that enable businesses and healthcare providers to communicate with users through automated communication systems.

These services may include:

  • AI-powered voice agents
  • automated messaging systems
  • WhatsApp communication integrations
  • workflow automation systems
  • appointment scheduling automation
  • conversation logging and analytics

Our systems are typically used by patients contacting healthcare providers through AI-powered communication platforms.

3. WhatsApp Communication Services

Our Services may enable messaging through WhatsApp using the WhatsApp Business API provided by Meta Platforms, Inc..

By communicating with healthcare providers through WhatsApp systems powered by our platform:

  • you consent to receiving automated responses
  • your communications may be processed through Meta infrastructure
  • messages may be logged and analyzed for service improvement

Your use of WhatsApp is also governed by Meta’s terms and policies.

4. AI and Automated Communication

Our platform may use artificial intelligence and automated systems to assist with communication.

These systems may:

  • respond to user inquiries
  • collect appointment information
  • summarize conversations
  • assist healthcare providers in managing communications

By interacting with our platform, you acknowledge that some responses may be generated by automated AI systems rather than human operators.

These systems are intended to assist communication but do not replace professional medical advice or clinical diagnosis.

5. User Responsibilities

Users interacting with our systems agree to:

  • provide accurate information during communications
  • use the services only for lawful purposes
  • not misuse communication systems
  • not attempt to disrupt or compromise system security

Users must not use our services for:

  • harassment
  • fraudulent activities
  • unlawful communications
  • sending malicious or harmful content

We reserve the right to restrict or terminate access for misuse.

6. Healthcare Disclaimer

Our platform may facilitate communication with healthcare providers; however:

  • Togglebytes One Technologies LLP does not provide medical advice
  • AI-generated responses are informational and operational in nature
  • medical decisions must be made only by qualified healthcare professionals

Users should always consult licensed healthcare professionals for medical concerns.

7. Data Collection and Privacy

Information collected through communications may include:

  • phone numbers
  • names
  • message content
  • call transcripts
  • appointment information
  • conversation logs

The collection and use of this data are governed by our Privacy Policy available at:

https://togglebytes.com/privacy-policy

Our data processing practices comply with applicable data protection regulations including the Digital Personal Data Protection Act, 2023.

8. Third-Party Services

Our platform integrates services from third-party providers including:

  • Meta Platforms, Inc. (WhatsApp Business API)
  • Google LLC (Google APIs and cloud services)
  • OpenAI (AI processing services)
  • Retell AI (voice AI infrastructure)
  • Vapi (voice automation services)

These services may process user communications in accordance with their respective policies.

9. Intellectual Property

All software, systems, content, trademarks, and platform technologies used in the Services are owned by or licensed to Togglebytes One Technologies LLP.

Users may not:

  • copy or redistribute platform technology
  • reverse engineer system components
  • use our software without authorization

10. Service Availability

We strive to maintain reliable service availability but do not guarantee uninterrupted access.

Service interruptions may occur due to:

  • infrastructure maintenance
  • network disruptions
  • third-party service dependencies
  • system upgrades

Togglebytes One Technologies LLP shall not be liable for service interruptions beyond our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

Togglebytes One Technologies LLP shall not be liable for:

  • indirect or consequential damages
  • loss of data
  • service disruptions caused by third-party providers
  • reliance on automated responses

Users interact with automated systems at their own discretion.

12. Termination of Service

We reserve the right to suspend or terminate access to our Services if users:

  • violate these Terms
  • misuse communication systems
  • attempt unauthorized access to systems

Termination may occur without prior notice in cases of misuse or security risk.

13. Changes to These Terms

We may update these Terms periodically to reflect changes in services, legal requirements, or operational policies.

Updated Terms will be published on our website with a revised effective date.

Continued use of the Services constitutes acceptance of updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall fall under the jurisdiction of courts located in Mumbai, Maharashtra, India.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Togglebytes One Technologies LLP
Milandhara Park, Azad Lane
Mumbai, Maharashtra 400058
India

Email: info@togglebytes.com
Phone: +91 7710011877