Data Deletion Instructions

Effective Date: March 10, 2026

Togglebytes One Technologies LLP respects the privacy rights of users and provides mechanisms for individuals to request deletion of personal data processed through our systems.

This page explains how users can request deletion of their data collected through our services, including communication systems integrated with WhatsApp and AI-powered voice communication tools.

1. About Togglebytes One Technologies LLP

Togglebytes One Technologies LLP provides AI-powered communication platforms that help businesses and healthcare providers communicate with users via messaging systems, voice agents, and workflow automation tools.

Our systems may collect limited personal data when users communicate with healthcare providers through channels such as WhatsApp, voice calls, or automated messaging systems.

2. What Data May Be Stored

When interacting with services powered by Togglebytes One Technologies LLP, the following types of information may be stored:

• Phone number
• Name (if provided during communication)
• Message content exchanged through WhatsApp or other messaging platforms
• Call transcripts from AI voice agents
• Conversation logs
• Appointment information shared during communication
• AI-generated conversation summaries
• Communication timestamps and metadata

This information is collected only for the purpose of facilitating communication between users and healthcare providers.

3. How to Request Data Deletion

Users may request deletion of their personal data by sending a request to the following email address:

info@togglebytes.com

Your request should include:

• Your phone number used during communication
• The approximate date of interaction (if known)
• A request stating that you want your data deleted

Example request:

Subject: Data Deletion Request

I would like to request deletion of my personal data associated with my phone number used in communication through your systems.

Phone number: +XXXXXXXXXX

4. Data Deletion Process

Once a deletion request is received:

1. Our team will verify the request.
2. The relevant data associated with the provided phone number will be identified.
3. The data will be removed from our active systems where applicable.

Deletion requests are typically processed within 7–30 business days, depending on system logs and operational requirements.

5. Data Retention Exceptions

Certain information may be retained if required for:

• legal compliance
• dispute resolution
• system security investigations
• regulatory requirements

Where retention is required by law, the data will be securely stored and protected until it can be permanently deleted.

6. Data Processors and Third-Party Services

Our services may involve processing through third-party technology providers that help operate the communication infrastructure, including:

• Meta Platforms, Inc. – WhatsApp messaging infrastructure
• Google LLC – cloud services such as Google Sheets and Google Calendar
• OpenAI – AI processing services
• Retell AI – AI voice communication infrastructure
• Vapi – voice automation systems

When deletion is requested, we will make reasonable efforts to ensure removal of data stored within our operational systems.

7. Data Protection Compliance

Our data handling practices are designed to comply with applicable privacy laws including the Digital Personal Data Protection Act, 2023.

Users have the right to request deletion of personal data processed by our systems, subject to lawful retention obligations.

8. Contact for Data Deletion Requests

If you would like to request deletion of your personal data or have questions regarding data removal, please contact:

Togglebytes One Technologies LLP
Milandhara Park, Azad Lane
Mumbai, Maharashtra 400058
India

Email: info@togglebytes.com
Phone: +91 7710011877