Privacy Policy

Effective Date: March 10, 2026

Togglebytes One Technologies LLP ("Company", "we", "our", or "us") operates the website https://togglebytes.com and provides AI-powered communication systems that help healthcare providers interact with patients through automated messaging, voice agents, and workflow automation.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when individuals communicate with healthcare providers using our platform, including through messaging channels such as WhatsApp powered by services provided by Meta Platforms, Inc..

By interacting with our systems, messaging services, voice agents, or website, you consent to the practices described in this Privacy Policy.

1. Company Information

Togglebytes One Technologies LLP
Milandhara Park, Azad Lane
Mumbai, Maharashtra 400058
India

Email: info@togglebytes.com
Phone: +91 7710011877
Website: https://togglebytes.com

2. Scope of This Privacy Policy

This policy applies to personal data collected when users:

• communicate with healthcare providers through messaging services such as WhatsApp
• interact with AI voice agents deployed by our platform
• schedule appointments through automated communication workflows
• exchange messages with healthcare providers using systems powered by our platform

Our services are primarily used by patients contacting healthcare providers using AI-powered communication systems.

3. Information We Collect

We may collect and process the following categories of personal information when users interact with our systems:

Personal Identification Information

• Name
• Phone number

Communication Data

• Message content
• Conversation logs
• Call transcripts generated during voice interactions
• AI-generated summaries of conversations

Appointment Information

• Appointment details shared during interactions with healthcare providers

Technical and Interaction Data

• Timestamps of communications
• Call metadata
• Communication channel information

We collect this information only when users voluntarily communicate with healthcare providers through our communication systems.

4. How We Use Your Information

We use collected information for the following purposes:

• facilitating communication between patients and healthcare providers
• scheduling and managing appointments
• responding to patient inquiries
• enabling automated WhatsApp communication workflows
• enabling AI voice agent interactions
• generating conversation summaries to assist healthcare providers
• maintaining conversation records for operational and quality purposes
• improving system reliability and communication workflows

We do not sell personal data to third parties.

5. WhatsApp Communications

Our platform may send and receive messages through WhatsApp using the WhatsApp Business API provided by Meta Platforms, Inc..

By initiating communication with healthcare providers through WhatsApp:

• you consent to receiving messages related to your inquiries, appointments, or healthcare communication
• your phone number and message content may be processed through WhatsApp infrastructure operated by Meta

WhatsApp communications are governed by Meta’s privacy policies in addition to this Privacy Policy.

6. AI and Automation Disclosure

Our platform uses automated systems and artificial intelligence technologies to facilitate communication between patients and healthcare providers.

These systems may include:

• AI voice agents that interact with patients during calls
• automated messaging workflows
• conversation logging systems
• AI-generated summaries of conversations

During these interactions:

• conversations may be recorded
• call transcripts may be generated
• AI systems may analyze conversations to summarize relevant information for healthcare providers

Call recordings may be used for quality control, operational improvement, and service optimization.

7. Third-Party Service Providers

We may process data using trusted third-party service providers that support our platform infrastructure.

These may include:

• Meta Platforms, Inc. – WhatsApp Business messaging infrastructure
• Google LLC – cloud services such as Google Sheets, Google Calendar, and APIs
• OpenAI – AI processing services used for conversation analysis
• Retell AI – AI voice communication services
• Vapi – voice automation infrastructure
• VPS hosting services provided by BigRock

These providers process information only for the purposes necessary to operate our platform.

8. Data Retention

We retain communication and interaction data for a period of up to 180 days unless:

• a longer retention period is required by law
• the data is required for operational or dispute resolution purposes

After the retention period, data may be securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

• secure server infrastructure
• encrypted communication channels where applicable
• controlled access to operational systems
• monitoring of platform security

While we strive to protect personal information, no system can guarantee absolute security.

10. Your Rights Under Applicable Data Protection Laws

In accordance with the Digital Personal Data Protection Act, 2023, individuals may have the right to:

• request access to personal data stored about them
• request correction of inaccurate information
• request deletion of personal data where applicable
• withdraw consent for certain processing activities

Requests may be submitted by contacting us using the information provided below.

11. Opt-Out of Communications

If you no longer wish to receive communications through our systems, you may request removal by contacting:

info@togglebytes.com

Upon receiving your request, we will take reasonable steps to stop further communication through our systems, except where necessary to complete an ongoing service request.

12. Children's Privacy

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal data from minors without parental or guardian consent.

If we become aware that personal data of a minor has been collected without appropriate consent, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or operational practices.

When updates occur, the updated policy will be published on our website with a revised effective date.

14. Contact and Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact:

Togglebytes One Technologies LLP
Milandhara Park, Azad Lane
Mumbai, Maharashtra 400058
India

Email: info@togglebytes.com
Phone: +91 7710011877

We will make reasonable efforts to address inquiries or concerns within a reasonable timeframe.